Terms of
Service.
The agreement between your business and AuraGrid Labs LLC when you use our website and products.
Last updated: November 11, 2026
Introduction
These terms apply to AuraGrid Labs LLC's website and products. By creating an account or paying, you agree to them.
Our services
Simple automation tools for local businesses. Early access: Lead Responder Lite ($29/month) and Done-for-You Setup ($99 one-time). Review Manager and EstimateBack are coming soon and are not sold yet.
Your account
Keep your login safe and your business details accurate. You are responsible for activity on your account.
Your messages and approval
You approve every message template before it can be sent. We send only approved wording, and only to people who contacted you or agreed to hear from you.
Fees and billing
Prices are in US dollars and shown before you pay. Payments will be processed by Stripe once checkout opens. Lead Responder Lite bills monthly; Done-for-You Setup is charged once. We give 30 days' email notice before a price change.
Cancellation and refunds
Done-for-You Setup is non-refundable. Once paid, Done-for-You Setup is not refunded, and it has no free trial and no yearly price. One revision round within the approved scope is included. The only exceptions are a duplicate or wrong charge, and the case where we cannot deliver the approved scope; in those cases we refund you in full. See our Refund and Cancellation Policy.
Acceptable use
Follow our Acceptable Use Policy. We may pause sending or an account that breaks it.
Your data
You own your business data and your leads' data. We use it only to run the service and never sell it. Connected tools (such as email or other business tools) stay under your control.
Our property
We own the software, website and designs. Do not copy, resell or reverse-engineer them. Work built in your accounts under Done-for-You Setup is yours.
Service levels and support
See our Service Level and Support Policy.
Disclaimers
The service is provided "as is". We do not promise more leads, jobs, bookings or revenue, or that every email reaches the inbox.
Limit of liability
To the extent the law allows, our total liability is limited to the fees you paid in the 3 months before the claim.
Indemnity
You cover reasonable costs of claims caused by messages you approved or data you supplied.
Suspension, ending and changes
Either side may end the service. You can request a data export within 30 days after it ends. We email at least 30 days before a material change to these terms. Governing law: see our Governing Law page.
Text message (SMS) terms
- Program: AuraGrid text messages from +1 307-207-0888. AuraGrid Labs LLC texts you about your own AuraGrid account: customer care, verification codes, and account notices. Telnyx delivers the texts. This program does not text another business's leads.
- Consent is optional: you never have to agree to texts to buy anything or to create an account; you can use email instead.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to cancel at any time. You will get one confirmation text and no more messages. To start again, reply START.
- Reply HELP for help, or contact hello@auragridlabs.com or +1 307-207-0888, AuraGrid Labs LLC, 1021 E Lincolnway #10901, Cheyenne, WY 82001.
- Carriers are not liable for delayed or undelivered messages.
- Your mobile information is handled as described in our Privacy Policy (section 14). Full program details: SMS Terms.
Contact and notices
AuraGrid Labs LLC, 1021 E Lincolnway #10901, Cheyenne, WY 82001, USA · legal@auragridlabs.com
Questions about our Terms of Service?
If you need clarification, a real person answers your email.
Free trial and billing
Free trial. Subscription products (currently Lead Responder Lite) may be started with one 7-day free trial per business. A trial is optional; you can also pay right away. On the card checkout (USD) you give a payment method when the trial starts. Nothing is charged during the trial. Unless you cancel before the trial ends, we charge the plan you picked (US$29.00 per month, or US$243.00 per year, plus tax if any) on the day the trial ends (day 8), and then every month or year until you cancel. We email you when the trial starts and 3 days before the first charge. You can cancel at any time in Dashboard → Billing or by emailing billing@auragridlabs.com; if you cancel during the trial, you are not charged. One trial per business: we may end a trial and start billing if the same business, email, phone number or card has already had one.
Yearly billing. A yearly plan costs 30% less than 12 monthly payments and is charged once a year in advance. Your price is fixed for the paid year. It renews automatically each year until you cancel; we email you at least 30 days before each renewal. You can switch from monthly to yearly at any time (the unused part of your month is credited). A switch from yearly to monthly takes effect at the next renewal.
One-time services. Done-for-You Setup is a one-time service. It has no free trial and no yearly price, and it is non-refundable once paid, except as stated in our Refund and Cancellation Policy.