Privacy
Policy.

The short version

We never sell anyone's contact details. We use data only to run and secure the service. No advertising or cross-site trackers.

What we collect

Account details (name, email, login); orders and their status; lead data from your website forms, email, Facebook or Google notifications; contact-form messages; opt-out records; basic server logs.

How we use it

To send approved messages, run and secure the service, answer you, and send service notices. Not used to build ad profiles. We do not use your customers' data to train third-party AI models.

Our role

For your leads' data we act on your instructions (processor); for account and website data we are responsible (controller).

Who we share it with

Only service providers that run the service: Cloudflare (hosting, security), Supabase (login and database), Stripe (payments), Hostinger (servers), Google Workspace (email), Airtable (internal records). Authorities only when the law requires. We do not sell, rent or share mobile phone numbers or SMS opt-in data and consent with any third party or affiliate for their marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information will not be sold or shared with third parties for promotional or marketing purposes. We may share your personal data, including your SMS opt-in or consent status, only with providers that help us deliver the texts (including our messaging provider Telnyx, mobile carriers, and vendors who assist in delivery).

Email rules

Every marketing email has our name, postal address and a one-click unsubscribe (CAN-SPAM).

How long we keep data

While your account is active; deleted within 30 days after it ends, unless the law requires longer (for example tax records).

Security

Encryption in transit, encrypted backups, account separation, least-privilege access and a bot check on sign-in. No system is perfectly secure.

Your choices and rights

Ask for access, correction, export or deletion by email. California residents have CCPA/CPRA rights. We answer within 45 days.

Children

Not directed to children under 13.

Cookies

See our Cookie Notice.

Data location

Stored in the US or with the providers listed above, which may process data in other countries.

Changes

30 days' email notice before a change that reduces your rights.

Text messages (SMS)

This section covers AuraGrid Labs LLC's own text-message program on +1 307-207-0888. The texts are customer care, verification codes, and account notices for your AuraGrid account. They are sent through Telnyx. This program does not text another business's leads.

• What we collect: your mobile number, your consent record (the form, the exact wording you agreed to, the wording version, date, time and IP address), messages sent and received, delivery status, and opt-out records.
• How we use it: only to send the customer-care texts, verification codes, and account notices you agreed to, to answer HELP requests, and to honor STOP requests.
• No sharing of mobile data: we do not sell, rent or share mobile phone numbers or SMS opt-in data and consent with any third party or affiliate for their marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share them only with the carrier and Telnyx, the provider that delivers the texts, under contract.
• No AI training: text message content and phone numbers are not used to train AI models and are not sent to free or third-party AI services.
• Opting out: reply STOP to any message to stop texts. We record it right away and you will get one final confirmation. Reply HELP for help, or email hello@auragridlabs.com.
• Retention: we keep consent and opt-out records for as long as the law requires so we can prove consent and keep honoring opt-outs (at least 4 years); message content is deleted on the schedule in section 7.

Full program details: SMS Terms.

Contact

legal@auragridlabs.com or our mailing address: 1021 E Lincolnway #10901, Cheyenne, WY 82001, USA.