Terms of Service

1. Who we are and what these Terms cover

These Terms of Service (the "Terms") are an agreement between AuraGrid Labs LLC, a Wyoming limited liability company ("AuraGrid", "we", "us"), and the person or organization that uses our website or Services ("you" or the "Customer"). Our company details are in the Legal Notice.

"Services" means the AuraGrid platform and products made available to a Customer, including RevenueOS, Reception, Revival, CashFlow, Commerce, Command, the shared Central Brain governance layer, the customer workspace, and related support and documentation. "Website" means the public AuraGrid web pages.

If you and AuraGrid sign an order form, statement of work or master agreement (an "Order Form"), it forms part of the agreement. If there is a conflict, the order of priority is: the Order Form, then the Data Processing Terms, then these Terms, then our policies referenced here.

By using the Website or Services, or by clicking to accept, you agree to these Terms. If you accept on behalf of an organization, you confirm you have authority to bind it.

2. Business use and eligibility

The Services are designed for businesses and professionals, not for personal or household use. You must be at least 18 years old and able to form a binding contract. The Website is not directed to children.

You may not use the Services if you are barred from doing so under applicable law, including sanctions and export-control laws.

3. The Services and what is currently available

Features, integrations, channels, volumes and support levels depend on the written scope agreed with each Customer in an Order Form. Descriptions on the Website, product pages, demonstrations and the workflow preview explain intended capabilities and use sample or illustrative data. They are not a promise that a feature, integration or channel is active.

Some functions, such as customer sign-in, live data connections, outbound messaging and online payments, are enabled only after set-up, configuration and approval for a specific Customer. We will tell you in writing what is active for your account.

We may improve, change or retire features. If a change materially reduces functionality you have paid for, we will give reasonable notice and, where an Order Form applies, work with you in good faith on a fair remedy.

4. Accounts and workspaces

Each Customer workspace is separated from other customers' workspaces. You choose who is an authorized user, and you are responsible for their access, actions and compliance with these Terms.

Keep credentials confidential, use the security controls we provide, and tell us promptly if you suspect unauthorized access. You are responsible for activity under your accounts unless it results from our breach of these Terms.

5. Your responsibilities and Customer Content

"Customer Content" means the data, instructions, policies, templates, knowledge sources, conversations and other materials that you or your users submit to or connect with the Services, and the personal data they contain.

You decide what the Services may do. You are responsible for:

• the accuracy, legality and quality of Customer Content, and for having every right, notice and consent needed to provide it to us and to have it processed and used to contact people;
• the business policies, qualification rules, approval thresholds, escalation owners and communication permissions you configure;
• reviewing AI-prepared output before it is used for any consequential purpose;
• complying with the laws that apply to your business, your customers and your communications, including consumer-protection, privacy, marketing, telephone, e-mail, financial-services, employment and anti-discrimination laws;
• the third-party accounts and systems you connect, and the terms that govern them.

6. Connected services and third parties

The Services can connect to third-party systems such as a CRM, messaging channel, voice provider, payment or accounting system, or commerce platform. Those services have their own terms, availability, limits and fees, and we do not control them.

An action is treated as complete only after the connected system confirms it. If a connected system is unavailable, rejects a request or returns an unverified result, the Services will show the action as pending or failed rather than successful. We are not responsible for third-party services or for outages, changes or restrictions imposed by them.

7. AI features and human oversight

The Services use artificial intelligence to classify, summarize, draft and route work. AI output can be incomplete, outdated, biased or wrong. AI features support human decision-making; they do not replace professional, legal, financial, medical or other regulated advice.

You are responsible for deciding how much human review your workflows need. Consequential, sensitive, conflicting or uncertain cases should be held for a person. More detail is in the AI Use & Transparency notice.

8. Product-specific rules

• RevenueOS: qualifies and routes inquiries using the rules you define. We do not promise leads, conversions, revenue or any return on investment, and CRM changes occur only through an approved connector.
• Reception: handles inbound conversations within the information and scope you approve. Where required by law or by the channel, it must identify itself as automated, and it hands off to a person when uncertain.
• Revival: prepares follow-up only for contacts that are eligible under your consent, suppression and quiet-hour policies. No contact is to be started when consent is absent, withdrawn or unclear.
• CashFlow: organizes invoice and payment follow-up from the authoritative source you connect. It does not move money, charge, refund, agree payment plans or decide disputes, and it is not a debt-collection or credit service.
• Commerce: helps with product discovery and order handoff using the catalog, price and inventory source you connect. Price, availability, order and payment state come only from that verified source. The Website preview does not place orders or take payments.
• Command: shows status, approvals and audit information across products. Your named policy owners remain the authority over policy and approvals.

9. Acceptable use and communications

You must comply with the Acceptable Use Policy and the Messaging & Calling Compliance policy. You are the sender or caller of any message or call made through the Services and are responsible for consent, opt-out handling, content and legal compliance.

We may suspend features that put people, the Services or other customers at risk, or that appear to violate law or these Terms, while we work with you to fix the problem.

10. Fees and payment

Fees, invoicing, taxes, renewals, cancellation and refunds are described in the Billing, Fees & Refunds policy and in your Order Form. The Website does not currently take online payments unless we tell you otherwise in writing.

11. Intellectual property

AuraGrid and its licensors own the Services, the Website, software, designs, documentation, trademarks and all related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes during the term.

As between you and AuraGrid, you keep all rights in Customer Content. You grant us a limited license to host, process, transmit and display Customer Content only to provide, secure, support and improve the Services for you and to comply with law.

Output generated for you by the Services from Customer Content belongs to you as between us, to the extent permitted by law and subject to third-party rights. Because AI can produce similar output for different users, we do not warrant that output is unique or free of third-party rights.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

You must not copy, reverse engineer, resell, benchmark for a competing product, or remove proprietary notices from the Services, except where the law does not allow this restriction.

12. Data protection

Our Privacy Policy explains how we handle personal data as a controller. When we process personal data in Customer Content on your behalf, the Data Processing Terms apply and form part of the agreement. We do not sell Customer Content, and we do not use it to train general-purpose AI models offered to others.

13. Confidentiality

Each party must protect the other party's non-public business, technical and financial information that is marked or reasonably understood to be confidential, use it only to perform or receive the Services, and disclose it only to personnel and advisers who need it and are bound by confidentiality duties. This does not apply to information that is public through no fault of the recipient, already known to it, independently developed, or lawfully received from someone else. A party may disclose confidential information when required by law, after giving notice where permitted.

14. Support, availability and suspension

We provide support and any service levels described in your Order Form. Unless an Order Form states a specific uptime commitment, the Services are provided on a commercially reasonable efforts basis and may be unavailable for maintenance, security, emergencies, or events outside our reasonable control.

We may suspend access to the minimum extent and for the minimum time needed to address security threats, legal requirements, unpaid undisputed fees after notice, or material violations of these Terms.

15. Term and termination

These Terms apply from your first use and continue while you use the Website or Services or until an Order Form ends. Either party may terminate for the other's material breach that is not cured within 30 days of written notice. You may stop using the Services at any time, subject to any committed term in your Order Form. We may end free or trial access at any time.

On termination, your right to use the Services ends. On request made within 30 days, we will make Customer Content available for export in a common format, and afterwards we will delete or anonymize it under the Data Processing Terms, except where retention is required by law or for backups until they expire. Sections that by nature should survive will survive, including intellectual property, confidentiality, fees owed, disclaimers, liability limits and dispute resolution.

16. Warranties and disclaimers

Each party confirms that it has authority to enter into this agreement. We will provide the Services with reasonable skill and care.

Except as stated in these Terms or an Order Form, the Website and Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, including merchantability, fitness for a particular purpose, non-infringement and any warranty that the Services will be uninterrupted, error-free, secure from all threats, or that AI output will be accurate or complete. We do not guarantee any particular business result, sales, revenue, collections or return on investment.

17. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.

To the fullest extent permitted by law, each party's total liability arising out of or relating to the Services and these Terms in any twelve-month period will not exceed the fees you paid or owed to AuraGrid for the Services in the twelve months before the event giving rise to the claim. If you have paid no fees, the limit is 100 US dollars.

These limits do not apply to your obligation to pay fees, to a party's fraud, willful misconduct or gross negligence, to liability that cannot lawfully be limited, or to your indemnification obligations. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

18. Indemnification

You will defend and indemnify AuraGrid and its personnel against third-party claims, and the resulting losses, damages, fines and reasonable legal fees, arising from Customer Content, your instructions, your messages and calls (including lack of consent), your violation of law or these Terms, or your connected third-party accounts. We will tell you promptly about any claim, let you control the defense with counsel reasonably acceptable to us, and reasonably cooperate at your expense. You may not settle a claim in a way that imposes liability or admissions on us without our consent.

19. Governing law and dispute resolution

These Terms and any dispute arising from them are governed by the laws of the State of Wyoming, USA, and applicable US federal law, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before starting a formal proceeding, each party will notify the other in writing and the parties will try in good faith to resolve the dispute within 30 days.

If the dispute is not resolved, it will be finally resolved by binding arbitration administered by the International Centre for Dispute Resolution under its International Arbitration Rules, before one arbitrator, seated in Cheyenne, Wyoming, USA, in English. Judgment on the award may be entered in any court with jurisdiction.

Either party may ask a court of competent jurisdiction for urgent injunctive relief to protect intellectual property, confidential information or the security of the Services, and may bring small claims or collect undisputed fees in court. Disputes will be brought only on an individual basis and not as part of a class or representative action, to the extent permitted by law.

If you are a consumer with mandatory local rights that cannot be waived, nothing in this section removes those rights.

20. Export controls and sanctions

You may not use, export or re-export the Services in violation of US export-control or sanctions laws or the laws of your location. You confirm that you and your users are not on a restricted-party list and are not located in an embargoed jurisdiction.

21. Electronic communications

You agree that we may give notices and sign agreements electronically, including by e-mail to your account or contact address, by notice within the workspace, or by posting on the Website. Electronic signatures and records have the same effect as paper ones to the extent permitted by law.

22. Changes to these Terms

We may update these Terms. We will change the effective date shown on this page and, for material changes affecting an active customer, give at least 30 days' notice by e-mail or in the workspace. If you keep using the Services after the change takes effect, you accept the update. If you do not agree, stop using the Services before the effective date.

23. General

These Terms, your Order Form and the documents they reference are the entire agreement on their subject and replace earlier discussions. If a provision is unenforceable, the rest remains in effect. A failure to enforce a right is not a waiver. You may not assign these Terms without our written consent, except to a successor in a merger or sale of substantially all assets with notice to the other party. We may assign them to an affiliate or successor. Neither party is liable for delay or failure caused by events beyond its reasonable control. Nothing creates a partnership, employment or agency relationship, and there are no third-party beneficiaries.

These Terms are written in English. We may provide translations for your convenience. If a translation differs from the English text, the English text controls to the extent permitted by law.

Legal notices to AuraGrid should be sent to the postal or e-mail address below.

24. Contact

Legal notices

Asia, including Bangladesh

Company

Postal address