Messaging & Calling Compliance

1. You are the sender

When a message or call is made through the Services, the Customer is the sender or caller and is responsible for who is contacted, the content, timing, consent, opt-out handling and records. AuraGrid provides tools; it does not give legal advice or take over the Customer's compliance duties.

2. Consent

• Obtain and keep proof of the consent needed for the channel and purpose before contact: who agreed, when, how, to what, and from which source.
• In the United States, telemarketing and marketing texts or calls that use automated dialing, prerecorded voice or artificial (including AI-generated) voice generally require prior express written consent under the Telephone Consumer Protection Act, and calls and texts must respect the National Do-Not-Call Registry and state rules.
• E-mail marketing must follow the CAN-SPAM Act: accurate sender and subject information, a valid postal address, and a working opt-out honored promptly.
• In the European Economic Area, the United Kingdom, Canada and many other countries, prior opt-in consent is generally required for electronic marketing to individuals, and there are specific rules for business contacts.
• In India, Bangladesh and other Asian markets, follow telecommunications-regulator rules, including do-not-disturb registers, sender and template registration, and local consent requirements.
• Do not contact someone when consent is absent, withdrawn or unclear. The Revival product is designed to hold such contacts back.

3. Opt-out and suppression

• Honor opt-outs in any reasonable form (for example STOP, QUIT, CANCEL, UNSUBSCRIBE, END, or a plain-language request) and confirm them once.
• Stop messages promptly, and no later than the time the law allows, which can be as short as 10 business days.
• Keep a suppression list and sync it to every connected channel, including opt-outs received outside AuraGrid.
• Never charge a fee or ask for more than an e-mail address or a reply to opt out.

4. Timing, frequency and content

• Respect quiet hours in the recipient's local time zone. In the United States, telemarketing calls are limited to the hours between 8 a.m. and 9 p.m. local time, and several states are stricter.
• Set sensible frequency limits and do not send repeated messages that are likely to be seen as harassment.
• Identify your business, do not mislead about who you are or why you are contacting the person, and do not use deceptive subject lines or caller identification.
• Use only approved templates and content. Do not send content about restricted subjects (for example loans, gambling, health claims or adult content) unless the law and the channel permit it.

5. Calls, recording and automated voice

• Say at the start of a call that it is automated or AI-assisted where required, and give a way to reach a person.
• Recording or transcribing a call can require the consent of every party. Give notice and get consent where the law of any party's location requires it.
• Do not use artificial or prerecorded voices for calls unless you have the consent the law requires.

6. Messaging platforms and carriers

Channels such as WhatsApp Business, SMS, RCS and voice carriers have their own policies, such as template approval, opt-in rules, response windows, content restrictions, sender registration and quality ratings. In the United States, A2P 10DLC brand and campaign registration is required for business texting. The Customer must hold the necessary accounts and approvals and follow these policies. Platforms may block or limit messages.

7. Payment reminders and collections

CashFlow reminders must be accurate, polite and based on the authoritative source. Customers must follow consumer-protection and debt-collection laws, including limits on contact times, frequency, disclosures and communication with third parties. CashFlow does not decide disputes or agree payment plans.

8. Records and our right to act

Keep consent, opt-out and message records for as long as the law requires. We may pause or restrict messaging, ask for evidence of consent, or end access if we believe messages are unlawful, unwanted or harm deliverability.

Messaging compliance

Asia, including Bangladesh

Company

Postal address