Billing, Fees & Refunds

1. Fees

Fees depend on the products, scope, volumes, channels and support you choose, and are set out in your Order Form. Unless the Order Form says otherwise, fees are in US dollars, exclude taxes, and are not based on any promise of results. Third-party costs, such as messaging, voice, telephony, model usage, and charges from connected platforms, are separate unless the Order Form includes them.

2. Invoicing and payment

Unless the Order Form says otherwise, we invoice in advance for subscription fees and in arrears for usage, and invoices are payable within 30 days of the invoice date by the methods we offer. You are responsible for bank and currency-conversion charges.

If an invoice is overdue, we may charge interest at the lower of 1% per month or the maximum rate allowed by law, and may suspend the Services after notice. If you dispute an invoice in good faith, tell us in writing within 30 days of the invoice date and pay the undisputed part.

3. Taxes

You are responsible for sales, use, value-added, goods-and-services, withholding and similar taxes, other than taxes on our income. If you must withhold tax, you will gross up the payment unless the law or a treaty makes that impractical, and give us the receipts needed to claim credit.

4. Renewal, changes and cancellation

Subscriptions renew only as stated in the Order Form. If an Order Form provides for automatic renewal, we will remind you before the renewal date as the law requires, and you can cancel before then using the contact details below. We may change prices for a renewal term with at least 30 days' notice. You can stop using the Services at any time, but fees already due for a committed term remain payable unless this policy or the Order Form says otherwise.

5. Refunds

Fees are generally non-refundable. We will refund prepaid fees for the period after termination if we end the agreement without cause or you terminate for our uncured material breach, and where the law requires a refund. Credits or refunds for service problems are handled as stated in your Order Form. Third-party and usage costs already incurred are not refundable.

6. Pilots and trials

Pilot, trial or evaluation access is provided as described in writing, may be limited or changed, and may be ended by either party on notice. Evaluation access is provided without warranty.

7. Payment information

If we accept card or bank payments online, they will be processed by a payment provider, which handles the payment details under its own terms. We will not store full card numbers on the Website. The CashFlow product coordinates reminders from the Customer's own invoice data and does not itself collect, hold or move the Customer's money.

Billing questions

Asia, including Bangladesh

Company

Postal address